Privacy Policy

Effective Date: January 1, 2025
Last Updated: January 1, 2025

Privacy Policy

Oceanbite Seafood LLC ("we," "our," "us," or "Company") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us in business transactions.

This Privacy Policy applies to all information collected through our website, email communications, phone calls, and any other means of communication with our company.

1. Information We Collect

Business Contact Information

As a business-to-business seafood supplier, we collect information necessary to conduct commercial transactions:

• Company name, business address, and tax identification numbers
• Contact person names, titles, business email addresses, and phone numbers
• Business licenses and certifications
• Credit information and payment details
• Delivery addresses and special handling instructions

Transaction Information

We collect information related to your purchases and business relationship with us:

• Order details, quantities, and product specifications
• Purchase history and preferences
• Payment information and invoicing details
• Delivery confirmations and quality feedback
• Communications regarding orders and customer service

Website Usage Information

When you visit our website, we automatically collect certain information:

• IP address, browser type, and device information
• Pages visited, time spent on pages, and referral sources
• Geographic location (general region, not precise location)
• Cookies and similar tracking technologies data

Communications

We collect information from your communications with us:

• Email correspondence and phone call records
• Customer service inquiries and responses
• Feedback, reviews, and survey responses
• Marketing preferences and subscription choices

2. How We Use Your Information

Business Operations

We use your information to conduct our seafood supply business:

• Processing and fulfilling orders
• Managing customer accounts and relationships
• Providing customer service and technical support
• Processing payments and managing billing
• Coordinating deliveries and logistics
• Quality control and product traceability

Communication and Marketing

With your consent, we may use your information for:

• Sending product updates and industry news
• Promotional offers and new product announcements
• Seasonal availability notifications
• Educational content about seafood and sustainability
• Invitation to events or trade shows

Business Improvement

We analyze information to improve our services:

• Website functionality and user experience
• Product quality and selection
• Customer satisfaction and service quality
• Market trends and demand forecasting
• Supply chain optimization

Legal and Compliance

We use information as required for legal compliance:

• Food safety and traceability requirements
• Tax reporting and financial audits
• Regulatory compliance (FDA, USDA, etc.)
• Fraud prevention and security
• Legal proceedings and dispute resolution

3. Information Sharing and Disclosure

We Do Not Sell Personal Information

Oceanbite Seafood does not sell, rent, lease, or trade your personal information to third parties for monetary or other valuable consideration.

Business Partners and Service Providers

We may share information with trusted partners who help us operate our business:

• Shipping Companies: FedEx, UPS, DHL, and specialized cold-chain logistics providers
• Payment Processors: Banks and payment companies that process transactions
• Technology Providers: Website hosting, email services, and customer management systems
• Professional Services: Accountants, lawyers, and business consultants
• Quality Assurance: Third-party testing laboratories and certification bodies

These partners are bound by confidentiality agreements and are only authorized to use information for the specific services they provide to us.

Legal Requirements

We may disclose information when required by law or to protect our business:

• Compliance with legal subpoenas, court orders, or regulatory requests
• Food safety investigations by FDA, USDA, or other agencies
• Tax reporting to IRS and state tax authorities
• Fraud prevention and security incidents
• Protection of our rights, property, or safety, or that of our customers

Business Transfers

If Oceanbite Seafood is involved in a merger, acquisition, or sale of assets, customer information may be transferred. We will provide notice before your information becomes subject to a different privacy policy.

4. Data Security

We implement comprehensive security measures to protect your information:

Technical Safeguards

• Encryption: All data transmission uses SSL/TLS encryption
• Secure Storage: Encrypted databases with restricted access
• Access Controls: Multi-factor authentication for employee access
• Regular Updates: Security patches and system updates
• Monitoring: 24/7 security monitoring and threat detection

Physical Safeguards

• Secure office facilities with controlled access
• Locked storage for physical documents
• Secure destruction of sensitive documents
• Employee background checks

Administrative Safeguards

• Privacy training for all employees
• Regular security audits and assessments
• Incident response procedures
• Data retention and disposal policies

Note: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but maintain industry-standard protections.

5. Cookies and Online Tracking

Types of Cookies We Use

• Essential Cookies: Required for website functionality, login sessions, and shopping cart
• Analytics Cookies: Google Analytics to understand website usage and improve user experience
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Track effectiveness of our marketing campaigns (with your consent)

Managing Cookies

You can control cookies through your browser settings:

• Accept or reject all cookies
• Delete existing cookies
• Set preferences for specific websites
• Receive notifications when cookies are being used

Note: Disabling certain cookies may affect website functionality and your user experience.

Third-Party Tracking

Our website may contain links to third-party websites and services. We are not responsible for their privacy practices. We recommend reviewing their privacy policies before providing any information.

6. Data Retention

We retain information for different periods based on business and legal requirements:

Transaction Records

• Order Information: 7 years for tax and accounting purposes
• Payment Records: 7 years or as required by financial regulations
• Shipping Records: 3 years for logistics and quality tracking

Customer Communications

• Email Communications: 3 years unless ongoing business relationship
• Customer Service Records: 2 years for quality assurance
• Marketing Lists: Until you unsubscribe or request removal

Food Safety and Traceability

• Product Traceability: 2-3 years as required by FDA regulations
• Quality Control Records: 2 years minimum
• Supplier Information: Duration of business relationship plus 3 years

Information is securely deleted or anonymized when retention periods expire, unless extended retention is required by law or legitimate business interests.

7. Your Rights and Choices

Access and Correction

You have the right to:

• Request access to your personal information we maintain
• Request correction of inaccurate or incomplete information
• Update your contact preferences and communication settings
• Request a copy of your transaction history

Marketing Communications

You can control marketing communications by:

• Clicking "unsubscribe" links in our emails
• Contacting us directly to update preferences
• Specifying communication preferences when placing orders

Note: You cannot opt out of transactional communications related to your orders and account.

California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to Know: Request information about personal information collected, used, or shared
• Right to Delete: Request deletion of personal information (subject to legal exceptions)
• Right to Non-Discrimination: Equal service regardless of privacy rights exercise
• Right to Limit Sale: We do not sell personal information

European Privacy Rights (GDPR)

If you are in the European Union, you have additional rights:

• Right to Portability: Receive your data in a structured format
• Right to Restrict Processing: Limit how we process your information
• Right to Object: Object to processing for marketing purposes
• Right to Withdraw Consent: Withdraw consent where processing is based on consent

8. International Data Transfers

Oceanbite Seafood operates from California, USA. If you are located outside the United States, your information may be transferred to and processed in the United States where our servers and business operations are located.

For European Union customers, we ensure appropriate safeguards for data transfers including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions where applicable
• Your explicit consent for the transfer

9. Children's Privacy

Our services are exclusively for businesses and are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we discover that we have collected information from a child under 18, we will promptly delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify you via email for significant changes
• Provide notice through our website or other appropriate means

Your continued use of our services after the effective date constitutes acceptance of the updated Privacy Policy.

11. Contact Information

If you have questions about this Privacy Policy, wish to exercise your rights, or need to report a privacy concern, please contact us:

We will respond to privacy-related inquiries within 30 days of receipt. For urgent privacy concerns, please call during business hours.